Returns Policy

We are happy to refund or exchange your goods as long as you can answer yes to ALL of the following:

The Refund/Exchange request takes place within 28 days from when the item was received.

The goods remain complete and undamaged preferably with the original packaging.

The cost of the return delivery shall be paid for by the sender, unless otherwise agreed by us.


If your item is faulty and under warranty.

For full details regarding refunds and/or exchanges please see our Terms & Conditions

Future Products

Delivery Policy

UK Orders With a Value of £50 or Over Qualifies for Free Delivery

For all orders made before 4pm Mon-Fri, we'll aim to get the order dispatched the same day, orders will need a signature upon delivery. Deliveries to remote locations may take longer.

Delivery Options

Country Service Cost Signature
UK 3-5 Working Day Delivery – If Order Value is Over £50 FREE Yes
UK Two Working Day Delivery – If Ordered Before 4pm Mon-Fri  £4.95 Yes
UK Next Working Day Delivery – If Ordered Before 4pm Mon-Fri  £5.95 Yes
UK Saturday Delivery – If Ordered Before 4pm Mon–Fri  £12.95 Yes
International 4-8 Working Day Delivery £11.95 Yes

Saturday Deliveries - Royal Mail Special Delivery

We have the option for you to use Royal Mail Special Delivery. It’s a next day delivery service and guaranteed by 1pm. There is a delivery charge of £12.95. All Royal Mail services will deliver to residential addresses on a Saturday but this is not a guaranteed service. If you would like to use a different option please contact our customer services team and they will help you get your order as quickly as possible.

Confirmation email

Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. ART iD XYZ reserve the right to amend orders placed with incorrect delivery options without notice. ART iD XYZ does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless ART iD XYZ is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Future Products

Price Match Policy

We will match any price found in the UK and online. Our team shares in the thinking that price does matter. We hope that you feel the same. We look forward to over-exceeding your expectations.

Contact Us, So We Can Match The Price:

Simply send us an email to customer support with the subject: PRICE MATCH. Include the ad link along with the name, description, colour and price of the product, and you will be sent a code that you can use on this online store to obtain that price.

For any further inquiries on our Price Match Policy, please email

* We can only match other official dealers - we are unable to match eBay prices.
* Price match is only available against items in stock.
* Price match compares items fully delivered on an equal service
* Price matches are at the companies discretion

The conditions of our Price Match Policy may be modified without notice. 

Future Products